Terms & Conditions

These general terms and conditions of business apply to all commercial transactions carried out in our online shop, fregadoraimop.com, hereinafter referred to as Biobac. Europe S.L. or the Seller, unless otherwise agreed in writing, the making of a purchase from Biobac. Europe S.L. implies the acceptance by the customer of these conditions.for all purposes, orders placed on this website are purchases made from Biobac. Europe S.L (CIF: B87484010) with address at LarrondobekoEtorbidea, Ed. 5. Nave 7, CP: 48180, Loiu (Bizkaia). Our opening hours are from 8:00 to 13:30 and from 15:00 to 17:30 on working days. The prices on the website are expressed in euros, do not include VAT and are valid except for typographical errors or end of stock. Biobac. Europe S.L. declines all responsibility for the validity of the contents of the technical data sheets and product descriptions provided by our suppliers (see returns section)A purchase is not final until it is accepted by Biobac. Europe S.L., which reserves the right of admission and cancellation of any order, being able to refund the amount paid by the customer and being exempt from any other obligation.

Method of Payment
If you are experiencing problems with the payment of your order, please contact our customer service via e-mail if you have any problems with the payment of your order.

Transport and shipping
Biobac. Europe S.L. will not ship any product until the Administration Department has verified that payment has been made.delivery charges will be free of charge from 300 euros of purchase (VAT excluded).delivery will be considered completed at the time that the carrier has made the products available to the customer and the customer has signed the delivery receipt document.the customer must verify the good condition of the goods upon receipt, in order to be able to claim in case of damage within 24 hours of delivery. The customer must check that the goods are in good condition upon receipt, in order to be able to make a claim in the event of damage within 24 hours of delivery.the goods are loaded under transport insurance cover. The order will be delivered to the main entrance of the place indicated in the order by the customer and a signature and the customer's VAT number will be required to collect the goods. All post- delivery costs arising from installation, assembly, travel, etc. shall be borne by the customer.

Delivery time
Usually an order leaves our warehouse the next working day for those orders for which proof of payment has been sent to us before 12:00 noon. If the proof of payment is sent after this time, two working days later. For products in stock, the delivery time to destinations in mainland Spain is 24/48 hours from the time they leave our warehouse. For shipments to the Balearic Islands the delivery time may be increased by 2 or 3 days, however, these times are approximate and may vary for reasons beyond our company's control. Biobac. Europe S.L. does not commit to any specific delivery time, as the shipping process depends on third parties. If a delivery will take longer than 10 working days, Biobac. Europe S.L. will contact the customer to inform them and give them the option to cancel the order and receive their money back.

immediately by the same means by which the payment was made.

Returns
The customer will have the right to revoke the requested order within fourteen (14) days of receipt of the order, after notifying Biobac. Europe S.L.The circumstances that may cause a return are as follows:If the product you have ordered does not satisfy you: In the event that the customer decides to exercise this right of withdrawal, the customer will be responsible for the cost of return and any damage suffered by the product or merchandise. In this way and after verification of the goods to be returned, the shipping costs of the order and the costs of verification and checking will be charged.
Defective product of origin: In this case Biobac. Europe S.L. will arrange for the immediate exchange and/or repair of the appliance. The exchange will always be made for the same article or reference. If you wish to exchange the product for another article, or if the product is in excellent condition, the cost of return and reshipment will be borne by the customer. Product that by mistake does not correspond to the one ordered: Biobac. Europe S.L. will bear the cost of collection of the wrong product and delivery of the product corresponding to the one ordered. Biobac. Europe S.L. will carry out exchanges or returns provided that:Our Customer Service Department is notified: This step is obligatory whatever the reason for the return. You can do so by sending us a communication stating the reasons for the return to the e-mail address info@4biotech.com. We will tell you how to return the article and we will confirm whether the return is appropriate.
The item to be returned must be correctly packaged for its return. Biobac. Europe S.L. will not accept returns of products that have been: Installed and used by the customer.
Handled by the customer.
Returned without the original factory packaging, or those goods that are returned incomplete in both their main elements and accessories.

Biobac. Europe S.L. will not refund the amount or resend the goods until the reception and condition of the packaging and accessories of the item being returned has been verified. The right of withdrawal shall not apply outside the specified period.
Biobac. Europe S.L. will never be held responsible for installation or commissioning failures attributable to the customer.

Guarantee
The guarantee of the products sold on www.4biotech.store is for one year, and is provided and established exclusively under the conditions established by the manufacturer of the product in terms of its correct use and conservation.
For any defect in products purchased through Biobac. Europe S.L. In order to process the warranty it is necessary to present the purchase invoice.