Shipping and/or handling costs are not included in the price and will be shown to you for your express acceptance, before finalizing your purchase, depending on the shipping address of each order and the delivery method you have chosen.
The shipping costs to the Canary Islands (in the ‘5-13 days delivery’ mode) include customs costs.
The shipping costs to Ceuta and Melilla (‘Express Service Delivery’) do not include import costs (tariffs) or taxes, which will be paid in cash at destination by the recipient of the goods.
The products are sent to the delivery address provided by the customer when placing the order.
In the case of an order of several items with different availability, the delivery time will take into account the longest expected delivery time.
In exceptional cases, Biobac Europe SL reserves the right to break down the order, sending the available articles and leaving the unavailable articles pending a second shipment. In this case, the second shipment will be made at no additional cost.
4biotech.store offers you various payment methods so that you can choose the one that suits you best or that best suits your needs:
Payment by Credit Card: You can use Visa, Maestro, Amex. This way. In order to verify the card details, when purchasing items ‘in stock’ on 4biotech.store, a reservation will be made for the total amount of the order, on which the charge will be made. In the event that the POS informs the customer that the card has been refused, the order will be automatically canceled and the customer will be informed of the cancellation online. For payments made with cards issued outside Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not comply with this requirement will not be accepted. In the event that the order is canceled once it has been charged, the amount charged will then be refunded to the original credit card on which the charge was made.The customer will have the right to revoke the requested order within fourteen (14) days of receipt of the order, after notifying Biobac. Europe S.L.The circumstances that may cause a return are as follows:If the product you have ordered does not satisfy you: In the event that the customer decides to exercise this right of withdrawal, the customer will be responsible for the cost of return and any damage to the product or goods. In this way and after verification of the goods being returned, the shipping costs of the order and the costs of verification and checking will be charged, and the withdrawal will not apply to goods or orders that are manufactured to order or can be considered, due to their special characteristics, as requested by the customer. Defective product of origin: In this case Biobac. Europe S.L. will arrange for the immediate exchange and/or repair of the device. The exchange will always be made for the same article or reference. If you wish to exchange the product for another article, or if the product is in excellent condition, the cost of return and reshipment will be borne by the customer.
Product that by mistake does not correspond to the one ordered: Biobac. Europe S.L. will bear the cost of collecting the wrong product and delivering the product corresponding to the one ordered.
Biobac. Europe S.L. will carry out exchanges or refunds as long as:Our Customer Service Department is informed: This step is obligatory whatever the reason for the return. You can do so by sending us a communication stating the reasons for the return to the e-mail address info@4biotech.com. We will tell you how to return the item and confirm whether the return is appropriate.
The article to be returned must be correctly packaged for its return. Biobac. Europe S.L. will not accept returns of products that have been:
Installed and used by the customer.
Handled by the customer.
Returned without the original factory packaging, or those goods that are returned incomplete in both its main elements and accessories.
Biobac. Europe S.L. will not refund the amount or resend the goods until it has verified the reception and state of the packaging and accessories of the article being returned.
The right of withdrawal will not be applicable outside the indicated period.
Biobac. Europe S.L. will never be responsible for faults in the installation or commissioning attributable to the customer.
